Refund policy

Return and refund policy

1.1 Introduction

At Kozmetyx TTL, we strive to ensure your online shopping experience is smooth and satisfactory. Our Return and Refund Policy outlines the conditions under which returns are accepted and how refunds are processed, ensuring fairness and transparency.

1.2 Scope of the Policy

This policy applies to all products purchased via the Kozmetyx TTL website. By making a purchase, you agree to comply with these terms. We recommend that you read this policy thoroughly before completing your transaction.

1.3 Non-Returnable Products

Due to hygiene and safety reasons, all Kozmetyx TTL products are generally non-returnable unless certain conditions are met. This is to safeguard the well-being of our customers and guarantee the safety of all products sold.

1.4 Conditions for Return

We accept returns under the following conditions:

  • Damaged Products: If you receive a damaged product, you must contact our customer service team within 24 hours of delivery. Provide photographic evidence to expedite your claim.

  • Expired Products: In the event that you receive an expired product, notify us immediately with proof of purchase and images showing the expiration date.

  • Incorrect Items: If the product delivered does not match your order, we will correct the error at no extra charge. Please contact us within 24 hours of receipt.

1.5 Initiating a Return

To initiate a return, follow these steps:

  1. Contact our customer service team at support@kozmetyxttl.com

  2. Provide your order number and a brief description of the issue.

  3. Attach any necessary documents or images supporting your claim.

  4. Upon review, we will guide you through the return process.

1.6 Refund Process

Once your return request is validated, we will process your refund or replacement within 14 business days. Refunds will be issued through the original payment method. Note that your bank or payment provider may take additional time to reflect the refund.

1.7 Limitations on Returns

Kozmetyx TTL’s Return and Refund Policy is legally binding, and by making a purchase, customers agree to abide by these terms. No legal action can be taken regarding the policies outlined.

1.8 Customer Responsibilities

Customers are responsible for reviewing product details and policies before purchasing. By placing an order, you acknowledge and accept our non-returnable product policy and the specific conditions for returns.

1.9 Amendments to the Policy

Kozmetyx TTL reserves the right to modify this policy at any time. Any changes will be posted on our website, and continued use of the website implies acceptance of the updated terms.

1.10 Contact Information

For any questions or concerns, please contact our customer service at support@kozmetyxttl.com 

 

FAQs

1. What should I do if my product is damaged upon arrival?
Contact our customer service within 24 hours of delivery, providing photographic evidence. We will assist you in processing your claim.

2. Can I return a product if I changed my mind?
No, we only accept returns for damaged, expired, or incorrect items.

3. How long does it take to receive my refund?
Refunds are processed within 14 business days. However, additional time may be required for your bank to reflect the refund.